NGAGE Toolkit | Queensland Alliance for Mental Health Inc.

NGAGE Toolkit

Ngage

NGAGE is a set of tools and approaches to support organisations to create additional opportunities for meaningful consumer engagement. Decades of research into consumer behaviour shows that satisfaction with a product or service is closely correlated with the degree to which the user of the service participates in its production or delivery.
NGAGE provides both a framework and specific planning and measurement tools to help providers shape their services to the presence and voice of the people who use the service.

Download toolkit:

Introduction
DIY Guide to process mapping
Organisation 1
Organisation 2
Organisation 3
Organisation 4
Organisation 5
Organisation 6
Organisation 7
Organisation 8
Organisation 9
Organisation 10

Video 1 – coming soon
Video 2 – coming soon

 

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