Appointment of NDIS ECEI and LAC Services in Rockhampton

13, September, 2017

NDIS logo

An NDIS Partners in the Community Program Grant Agreement for Early Childhood Early Intervention (ECEI) and Local Area Coordination (LAC) services in Rockhampton has now been executed with BUSHkids for the delivery of ECEI services and Carers Queensland for the delivery of LAC services.

In line with the Commonwealth and Queensland Governments’ announcement of an agreement to bring forward the NDIS start date in Rockhampton, the NDIA and its Partners in the Community in Rockhampton will work together to ensure early access for Queensland Government disability clients from November 2017 is provided. While prioritising early access for Queensland Government state clients; six months in advance readiness activities will also occur in order to prepare for other eligible people to enter the Scheme from January 2018.

Details of the Agreements:

  • ECEI services: Royal Queensland Bush Children’s Health Scheme trading as BUSHkids
  • LAC services: Carers Queensland
  • Date of execution: Monday 04 September 2017
  • Service Area: Rockhampton
  • 2011 Local Government Areas: Banana, Central Highlands, Gladstone, Rockhampton (including Livingstone)

 

Please note: The Local Government Areas of Barcaldine, Barcoo, Blackall Tambo, Diamantina, Longreach, Winton, Woorabinda in Rockhampton Service Area given the classification of remote or very remote, will be supported by NDIA staff using Community by Community approaches, in line with the Agency’s rural and remote strategy.

All remaining Queensland services areas, Robina, Beenleigh, Brisbane North and South, Maryborough, Caboolture/Strathpine, Maroochydore and Cairns will be released in the NDIA’s next approach to open market (Round 3 – NDIS Partners in the Community program).

For further details, see the NDIS website.

New NDIS Translation and Interpreting Services Policies

13, September, 2017

NDIS logo

The National Disability Insurance Agency (NDIA) has released new policies relating to translation and interpreting services within the Scheme. NDIS has developed a MOU with TIS National to support participants to access supports and implement their plans.

This is an interim solution to fill the gap for translation or interpreter services for people who speak English as a second language (ESL). Further work is being undertaken with DSS to resolve the issue of addressing barriers for participants with ESL to implement their plans in the longer term.

Summary of the new process

Participants who speak English as a second language will be supported by either a Local Area Coordinator (LAC) or Support Coordinator.  The LAC or Support Coordinator will assist the ESL participant to:

  1. Access supports in their primary language – usually by a provider who speaks the same language;
  2. Access mainstream National Translation and Interpreter Services (TIS) and coordinate informal language assistance through supports such as their local Migrant Resource Centre; and
  3. Access mainstream and community English learning and development opportunities.

Where the above solutions are not available, a LAC or Support Coordinators will support the participant to access TIS via TIS National for funded supports.

Funded Supports using TIS National

When deciding when to access TIS National, the LAC or Support Coordinator considers:

  1. What is expected to be provided through mainstream and/or universal services
  2. Informal/community/family supports available to assist
  3. Whether the TIS support is fundamental to support the achievement of the ‘reasonable and necessary’ supports funded under the plan
  4. Supports that assist long-term development
  5. Supports that improve functioning.

 

A significant point to note is the improved integration of Culturally and Linguistically Diverse considerations into the participant pathway – specifically with NDIA Staff, Local Area Coordination or Support Coordination to assist participants who have English as a second language.

TIS National supports can only be used for accessing/implementing funded supports in the participants plan.

There have not been any changes to how participants obtain TIS when engaging directly with the NDIS and Partners in the Community.

Our regional teams and Partners in Community have received initial communications to advise them of these changes, our internal resources have been updated to reflect them and further education will occur over the next few days.

Practice guidance about assisting communication has been provided to Agency staff and Partners in the Community.  This practice guide will also be supplemented with a further internal communications and training to strengthen Agency staff in their understanding of the needs of people from a CALD background.

To support future understanding of the need for interpreter services, we have also incorporated reporting requirements for TIS National to the NDIA on usage data and statistics. This data will inform future CALD initiatives undertaken by the NDIA as well as future reviews of TIS.

To capitalise on the reporting from TIS National, the NDIA will be seeking to work with and inform the market about opportunities for diversification with CALD providers moving into the disability service provision space and disability providers moving into bilingual and ethno specific service delivery.

There are also a number of resources available on our internet page NDIS Translation and Interpreting Services

NDIS Provider Information Sessions in September & October

11, September, 2017

The NDIS is rolling out across Gold Coast, Ipswich and Redland from 1st July, 2018. This notice is to inform both NDIS providers or interested providers about upcoming NDIS information forums in Gold Coast, Ipswich and Redland run by the National Disability Insurance Agency.

Outline of session locations and venues

September: Provider Readiness and Provider Registration Forums

October: Provider Support Coordination and Allied Health and Early Childhood Forums

Event flyers

Provider Readiness Forums

Logan Provider Readiness Forum in September

Gold Coast Provider Readiness Forum in September

Redland Provider Readiness Forum in September

Provider Registration Forums

Logan Provider Registration Forum in September

Gold Coast Provider Registration Forum in September

Redland Provider Registration Forum in September

Provider Support Coordination Forums

Logan Support Coordination Forum in October

Gold Coast Support Coordination Forum in October

Redland Support Coordination Forum in October

Allied Health and Early Childhood Forums

Logan Allied Health and Early Childhood Forum in October

Gold Coast Allied Health and Early Childhood Forum in October

Redland Allied Health and Early Childhood Forum in October

 

Inquiries and specific accessibility requirements

Please direct any forum inquiries or specific accessibility requirements to engagement.qldsouth@ndis.gov.au.

* Please note: the NDIA will require five days’ notice if an interpreter is required.

NDIS request for further data

If you have time it would be greatly appreciated if you could email engagement.qldsouth@ndis.gov.au to advise which LGAs you service (or would like to service):

  • Redland
  • Gold Coast
  • Logan
  • Toowoomba
  • Ipswich
  • Somerset
  • Lockyer Valley
  • Scenic Rim
  • Northern New South Wales
  • South West (Shires of Maranoa, Paroo, Southern Downs, Bulloo, Quilpie, Balonne, Western Downs, Goondoowindi)

 

In addition, please tell the NDIA if you are:

  • A discrete specific Indigenous service provider
  • A discrete culturally and linguistically diverse service provider
  • A mainstream provider.

Further event information

Further information about each of the forums can be found on the Eventbrite website www.eventbrite.com.au by searching “NDIS” or on our NDIA website https://ndis.gov.au/news/events/qld.html

Podcast of The NDIS – One Year On: Spotlight NDIS

17, July, 2017

17 July 2017

To mark the first anniversary of the national roll-out of the NDIS, Pro Bono Australia’s Wendy Williams looks back at the highs and lows of the last 12 months, and whether the scheme is on track to deliver on it’s promise in a podcast entitled The NDIS – One Year On.

The episode, produced by Wendy Williams and Rachel McFadden, features:

  • Maryanne Diamond, the General Manager of Community Linkages and Engagement at the National Disability Insurance Agency (NDIA)
  • Minister for Social Services Christian Porter
  • El Gibbs,writer and disability advocate
  • Natasha Hudson, founder of Coforte Consulting, assisting organisations affected by the NDIS
  • Fran Connelley, founder of FC Marketing and The NFP Accelerator Toolkit and author of How to Thrive Under the NDIS
  • Ken Baker, the Chief Executive at National Disability Services.

 

List to the podcast The NDIS – One Year On.

*Information sourced from Pro Bono Australia.

NDIS Price Guide 2017 – 18 Released: Spotlight NDIS

17, July, 2017

NDIS logo

The National Disability Insurance Agency (NDIA) has released the prices for the National Disability Insurance Scheme (NDIS) funded supports for the 2017-18 financial year.

As has been the case in previous years, service values in participant plans will be adjusted automatically in the system to match the new prices.

This adjustment will be made in the coming weeks. The indexation of participant plans will be backdated to 1 July 2017.

Key changes to maximum prices include:

  • 4.5% increase for daily activity and community participation supports
  • 1.9% increase for capacity building supports
  • 2.1% increase for capital-related supports
  • No change for therapy services.

 

For further details, see the NDIS website news or access the 2017-2018 Price Guide for NDIS service providers in the Pricing and Payments section.

Outcome of NDIS 2017 Price Review: Spotlight NDIS

28, June, 2017

28 June 2017

The National Disability Insurance Agency (NDIA) has recently conducted their annual review of price controls for services and supports. Based on a range of sources, including 82 submissions that were made to this review, the NDIA has approved changes to pricing in the following areas of support, which will take effect from 1 July 2017.

  • 4.5% increase for ‘Daily activity and community participation’ supports (4.5 per cent)
  • 2.1% increase for Capital-related supports
  • 1.94% increase for Capacity building

SBS News has reported (Concerns NDIS pricing could hit quality, 12 June 2017) on concerns expressed by National Disability Services (NDS) that these increases are not adequate.

In addition to the increases that will take effect on 1 July, the NDIA has commissioned an independent pricing review, to be undertaken by McKinsey & Company, in order to address the wide range of issues that were raised during the 2017 Price Review, and to gain a deeper understanding of the key dimensions of pricing for the Scheme.

The CEO of the NDIA, David Bowen, has sent a letter to service providers detailing the outcomes of this Price Review, which can be read here.

Breakthru Workshops: Spotlight NDIS

28, June, 2017

28 June 2017

breakthru_logoA leader in their field, Break Thru have been offering specialist employment, community participation and training programs for over 23 years. Workshop details can be found via the links below:

Drawing on their extensive experience in the delivery of NDIS services in transition sites, Breakthru has designed two workshops – Bringing A Plan to Life, and Coordination of Support, to provide guidance to local businesses looking to successfully engage with NDIS participants, and to assist other service providers in understanding the opportunities and challenges associated with the implementation of NDIS.

Productivity Commission Releases Position Paper on NDIS Costs: Spotlight NDIS

14, June, 2017

14 June 2017

On Tuesday 14 June, the Productivity Commission (the Commission) released its position paper on National Disability Insurance Scheme Costs. The Commission invites written submissions in response to its position paper. Further information on how to provide a submission is included on the study website.

The final report will be prepared after further submissions have been received. To view the position paper and participate by making a submission on the position paper, visit the Productivity Commission’s webpage on the study.

Submissions on the position paper are due by Wednesday 12 July 2017.

 

NDIA Announces Independent Pricing Review: Spotlight NDIS

14, June, 2017

13 June 2017

NDIS logo

 

Image of David Bowen, NDIA CEOThe National Disability Insurance Agency (NDIA), CEO David Bowen has released the outcomes of their annual pricing review, and announced their decision to undertake an Independent Pricing Review in a letter to providers.

Bowen revealed that two opposing views had been expressed during the review, namely that ‘some providers argued that existing prices do not allow adequate recovery of their costs, impeding their ability to make a return and acting as a barrier to market growth. On the other hand, some participants argued that providers are overpricing supports in some categories’ (Bowen 2017).

Bowen also stated that ‘given the wide range of other issues raised in the FY2017-18 Price Review; the Participant and Provider workshops; and the Productivity Commission submissions, the NDIA is immediately implementing an Independent Pricing Review which will be undertaken by McKinsey & Company’.

The terms of reference for the Independent Pricing Review were included in Bowen’s letter and information about how to engage with the review will be forthcoming.

For full details, please read David Bowen’s letter to providers.

NDIA Commits to a New Integrated End-to-End Approach to the NDIS: Spotlight NDIS

13, June, 2017

13 June 2017

NDIS Logo

The Participant and Pathway Review was the result of the NDIA’s recognition that the NDIS processes and systems during the transition to the full scheme in July 2016 were not of consistently highs standards.  It has involved consultation with participants, providers, peak disability bodies and other stakeholders from all States and Territories to determine what improvements are required and how they may be achieved.

The aim is to implement a new integrated end-to-end approach that will include:

  • a greater outcomes-focus throughout a participant’s life
  • more active involvement with communities
  • more face-to-face communications
  • fewer participant transfers
  • an easier to navigate portal
  • a more responsive call centre experience
  • significantly improved interactions with providers and disability organisations.

 

In this statement, NDIA Chief Executive Officer (CEO) David Bowen warns that this new integrated approach will first be tested thoroughly, with staff retrained, systems implemented and communications improved significantly. All of this will take some time.

He also reassures participants that there is no policy directive to cut the amounts of supports in plan packages.

For further information, read the full Participant and Pathway Review Statement.